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General Information
How to make your holiday booking! Please use the online form - or telephone our reservations office (freephone 0800 298 0 498) to confirm that the holiday you require is available. We will then take your details over the telephone and send you a booking form which will need to be signed and returned to our office along with the payment. Payment can be made by sending a cheque or alternatively by debit/credit card.Bookings can also be made at a number of selected ABTA travel agents. A list of our agents is available - just telephone our reservations office for your nearest available booking agency or book at the agent where you collected your brochure. Deposits: A booking is not confirmed until the deposit payment is received at our office or is booked by one of our local agents. The deposit required is £30.00 for UK tours and £40.00 for Continental Tours. Please note that your deposit will not be refunded if you cancel your holiday for any reason. The insurance premium should be added to your deposit payment. The balance must be paid 4 weeks before the departure date for UK tours and 6 weeks before the departure date for continental tours. |
Coaches Bakers operate our own luxury touring coaches, which are fully equipped with reclining seats (with seat belts and plenty of legroom), double-glazing, emergency telephone and stereo music system. For your comfort and safety, our coaches have air suspension, road speed limiter andsecondary braking equipment. We provide a coach with toilet/washroom and hot drinks machine on all European, Scottish, and most Cornish tours. Smoking All seats on our holiday tour coaches are no smoking. Smokers are requested not to smoke until the frequent comfort stops. Passports British citizens will require a passport for all Continental tours. Any other nationality may also require a Visa. Please check at the time of booking. It is your responsibility to be in possession of the correct passport and visa(s). You are recommended to take the European Health Insurance Card that ensures payment for health treatment in all EC countries.Travel Documents Joining Instructions, pick up times and luggage labels will be sent to you 1 week before departure. Late bookings may require the tickets to be handed to you on the departure date. Special Care for Disabled Travellers Inevitably some of the holidays include lengthy periods of travel and some walking on sightseeing excursions and therefore all clients should have enough mobility to board and alight from our coaches. Additionally some of the hotels will have steps to contend with and may not possess lifts. Although we will try our best to cater for disabled passengers it is important that you let us know at the time of booking. We will make every endeavour to minimise the discomfort and inconvenience but for obvious reasons we are unable to make any guarantees. Folding wheelchairs can be accommodated on the coach, but only by special arrangement at the time of booking. Children's Prices Child prices for individual tours are available upon request. |
Viral Infections We would ask you not to travel on your holiday if (at the time you are due to travel) have recently had a virus or other medical problem which may be contagious to other passengers. Deep Vein Thrombosis On longer coach tours you may be required to sit in your seat for three hours or more. If you have a history of blood clot problems, have had recent cancer or heart problems, or if you have recently had surgery (especially hips and knees), you should consult with your doctor about the risk of DVT whilst travelling on our coaches. Special Diets If you require a special diet you must inform us at the time of booking with a copy of the diet and we will endeavour to meet your requirements. An extra charge may be incurred by the hotel. Coach seat allocation Seats are allocated on a first come, first served basis: early booking is advisable to give you a better chance of requesting the seats that you would prefer. Coach seating plans, seat numbers and/or seat allocations cannot be guaranteed. Seat numbers are not allocated on feeder coaches. Luggage Clients are requested to bring only one medium sized suitcase per person. We cannot accept responsibility for damage to luggage unless it is established that the damage was caused by our negligence. Please note that our drivers may refuse to lift or carry very heavy or very large cases. Please take care of your belongings - they are left on the coach at your own risk.Consumer Protection Insurance In accordance with EC Directive 90/314/EEC all passengers booking with Bakers Coaches are fully protected against the loss of all monies paid to us for the holiday (and repatriation if required) due to insolvency, by way of an insurance policy with Contractors Bonding Limited of Tower 1, Shortland Centre, 51 Shortland St, PO Box 3772, Auckland New Zealand. The administrator of the scheme is Status Insurance Management Limited, PO Box 2256, Billericay, Essex CM12 0DH, who is authorised and regulated by the Financial Services Authority. Contractors Bonding Ltd is a New Zealand registered insurance company and subject to the regulations and supervision of the Insurance and Superannuation Unit of the New Zealand Ministry of Economic Development. |